At Kira Mounts, your satisfaction is important to us. While we strive to provide top-quality products, we understand that sometimes things may not go as expected. Please review our return and refund policy carefully.
1. Eligibility for Returns
You may request a return if:
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You received the wrong item
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The product was damaged upon delivery
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The item is defective or not as described
To be eligible for a return, the item must be unused, in its original packaging, and reported within 3 days of receiving your order.
2. How to Request a Return
To initiate a return, please contact our customer support team via email or our website with:
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Your order number
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Clear photos of the item
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A brief description of the issue
Once your request is approved, we will coordinate with you for the return process.
3. Return Process
We will arrange for the item to be picked up, or guide you on how to send it back. Please ensure the product is securely packaged to avoid further damage during return transit.
4. Refund Policy
Since we offer Cash on Delivery (COD), refunds will be provided as follows:
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In the case of a damaged, defective, or incorrect item, a replacement will be offered where possible.
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If a replacement is not possible, we may issue a refund via bank transfer or another agreed-upon method.
Please note that we do not provide cash refunds at the time of return pickup.
5. Non-Returnable Items
Returns will not be accepted for:
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Used or worn items
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Items without original packaging
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Requests made after 3 days of delivery
6. Contact Us
If you have any questions about your return or refund, please reach out to us at [email protected].