At Kira Mounts, we are committed to delivering your adventure-ready gear safely and efficiently. Please read our shipping policy carefully to understand how we handle deliveries.
1. Payment Method
We currently offer Cash on Delivery (COD) as our only payment method. Payment must be made in full at the time of delivery.
2. Processing Time
All orders are typically processed within 1–3 business days. Once your order is processed, you will receive a confirmation with shipping details.
3. Shipping Time
Delivery times may vary depending on your location, but most orders are delivered within 3–7 business days after dispatch. Please note that delivery delays may occasionally occur due to unforeseen circumstances such as weather conditions or logistics issues.
4. Delivery Areas
We deliver to a wide range of locations. If you are unsure whether we deliver to your area, please contact us before placing your order.
5. Shipping Charges
Shipping fees will be clearly stated at checkout. In some cases, we may offer free shipping promotions, which will be communicated on our website or social media platforms.
6. Order Tracking
Once your order is dispatched, you will receive tracking information via email or SMS. You can use this to monitor the status of your delivery.
7. Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details or unavailability, our delivery partner will attempt to contact you. Repeated failed delivery attempts may result in cancellation of the order.
8. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.
9. Contact Us
For any shipping-related inquiries, feel free to contact our customer support team via our website or email us at [email protected].